Refund & Cancellation Policy
Starter policy language that must be replaced with the policy you intend to enforce.
Before launch: Decide your exact refund window, activation-fee treatment, renewal policy, and treatment of unused optional-service balances.
Before activation
State whether the annual plan is refundable before documentation is approved and whether administrative or payment-processing fees are deducted.
After activation
State whether annual mailbox fees become nonrefundable once an address and suite number are issued.
Renewals
Explain whether renewals are automatic, how much advance notice is provided, and how customers may prevent renewal.
Cancellation
Explain how customers cancel, what happens to mail already received, and the deadline for updating senders and forwarding instructions.
Unpaid balances
Explain how unpaid postage, handling, storage, forwarding, and other charges are collected.